FAQ’s for Summer 2021 Trip Registration

This FAQ page was created with you in mind. You’ll find a lot of information below, and we wanted to provide you easy access to the details, but we don’t want you to feel overwhelmed. If you need clarification or would like to talk through these details, the YouthWorks Team is available to support you. Connect with us using the LIVE CHAT in the bottom corner of this page, over the phone at 800-968-8504, or email us at info@youthworks.com.

Resources & Support For Every Group

We created this resource for you: The Trip Leader’s Guide to the Payment Plan

This resource was designed to help you understand and communicate how your deposit, mid-payment and final payment are intentionally timed to use as we prepare, plan and execute your mission trip.

Once you register for a trip, your Mission Contract will include a specific payment schedule.

If you have any additional questions, don’t hesitate to reach out through the LIVE CHAT in the bottom corner of our website, on the phone at 800-968-8504 or email at info@youthworks.com.

Take a look at this helpful resource: The Trip Leader’s Guide to COVID-Proofing Trips

We are already working to design mission trips that protect our communities and individual church groups from any impact related to COVID-19. While the details are extensive, this resource provides a helpful overview of some of the key areas that will be the most noticeable for you. Our hope is that this resource helps equip you with a helpful tool in your conversations with parents, church leaders, and anyone else you hope to join your mission trip next summer.

Here’s a helpful checklist designed for your key decision makers: The Trip Leader’s Guide to the Mission Contract

Your Mission Contract will be attached to a registration confirmation email once you are registered for a trip.

While every church or organization is different, there might be a few additional people you’d like to also look over your Mission Contract and sign off on your mission trip this year. The Trip Leader’s Guide to the Mission Contract was created as a quick checklist, focused on key individuals who might have a particular interest in different details outlined in your mission contract. It’s not exhaustive, but it’s helpful when you’re planning for those big conversations.

Need even more support? Don’t forget about YW Extended Care.

YW Extended Care is how we offer our full range of resources to our church partners.

Do you have a planning meeting scheduled with your team? We can join a phone or zoom conversation with you or your team to answer your questions and share about our trip options.

Have a budget meeting coming up with your finance team leader? We can share some additional planning resources or even join the conversation for additional questions.

Need help casting the vision of your trip with your group? We can pass along resources or even potentially join you in person, if that would be helpful support.

Are there other things standing in the way of your mission trip? Fill out YW Extended Care Form and we’ll help any way we can!

You now have 8 weeks for your deposit and your first count! If you’ve already registered and are still within your 8 week timeline, you’ll receive some updated information from our Customer Engagement & Support Team. If you haven’t registered yet, be sure to take advantage of this extension before it ends Sept 30!

Here’s a look at the Payment & Paperwork Info. As always, we encourage groups to register conservatively, as space can be added to your trip at any point in time, as long as there is availability

Groups With Credits

Your credit can be used for any trip between now and the end of summer 2022!

  • For a summer 2021 trip, take a look at the 2021 location options HERE and register your group for a mission trip. We will apply your credit to your deposit amount before your deposit is due (4 weeks after your registration date). If you have multiple trips, let us know how you would like your credit applied by contacting our team on LIVE CHAT, on the phone at 800-968-8504 or email at servicecenter@youthworks.com.
  • To receive information about a fall, winter or spring mission trip option, or any other type of YouthWorks mission experience (college trips, all age experiences, etc.), contact our team on LIVE CHAT, on the phone at 800-968-8504, or email at servicecenter@youthworks.com. We will talk through options for trips outside of the summer, or other service experience opportunities, and help guide you through the registration process.
  • If you are planning to use your credit towards a summer 2022 trip, you can either share your preferences with us through THIS WEBFORM or contact our team on LIVE CHAT, on the phone at 800-968-8504, or email at servicecenter@youthworks.com to let us know. If you have any site or week preferences for summer 2022 include that information.

If you are registering online, our Service Center Team will automatically be notified that you have registered and that a credit needs to be applied to your trip. If you are registering with a Trip Consultant over the phone, they will be able to apply your credit at the time of registration. Credits cannot be applied online through your YouthWorks Dashboard. 

Your credit is a lump sum amount, so you do not have to register for the same number of spaces as your previous trip. You can apply your credit towards any amount associated with your future trip (deposits, mid-payments, or final payments). 

Your credit can be applied to your deposit payment. We strongly recommend that you register for a conservative number of spaces, since you will be limited on the number of spaces you will be able to reduce after your deposit date. Please refer to the payment plan to see the specific % that you are allowed to reduce, depending on the date that you registered. 

If your credit covers more than your deposit amount, the remaining balance of your credit can be applied to your mid-payment and final payment. 

If your credit is for less than your deposit amount, you’ll need to cover the remaining balance of your deposit in order to secure your spaces.

If your credit is for more than your total trip cost, you can keep the remaining balance and apply it toward a future trip. The credit will expire after summer 2022, so be sure to use it before then.

When your credit is applied, you’ll receive a confirmation and an updated balance on your mission trip. If you have any questions, reach out to our team on LIVE CHAT, on the phone at 800-968-8504, or email at servicecenter@youthworks.com.

Summer 2021 Cancellation Policy

View the restructured Cancellation Policy HERE.

Cancellation policies are necessary but they can be confusing, especially if you don’t clearly understand the value and support that policy creates for you. So, YouthWorks Cancellation Policy has been restructured this year to outline four areas of support that it helps create for you: 

  • You Are Free to Do What You Do Best
  • You Allow Us to Go Before You and to Follow After You
  • You Make Affordable and Meaningful Service Experiences Possible
  • You have Our Support in Unlikely Scenarios

While it is unlikely that COVID-19 will continue to impact our nation the way it has during the 2020 summer, we are also working diligently to mitigate any risk for your group or your mission trip. Among a number of things, our efforts include:

1. COVID-PROOFING ALL TRIPS

This is our commitment to do everything possible on-site to lower the risk that your group or trip will be impacted. This includes health and safety updates related to:

    • Gathering Spaces
    • Sleeping Arrangements
    • Showers
    • Meals
    • Sanitation Standards
    • And many more

2. SUPPORT IF REGIONAL SHUT-DOWNS OCCUR

By committing to all aspects of your Mission Trip Contract, including the Cancellation Policy, you equip us with the ability to pivot in every feasible way and explore new options for you in the midst of unlikely situations. 

If it is necessary for YouthWorks to close a mission site due to the regional spread of COVID-19/other infectious diseases (only impacting a few of our sites), groups will be transferred to another site if space is available. If alternative space is not available or the site is not within a feasible travel distance and registration has not been previously canceled by the church or organization, we will do everything possible to extend refunds and/or credits to churches or organizations registered for the closed site. View this information in greater detail and context with the Cancellation Policy HERE.

While it is our desire to offer as much support as possible back to groups, as you make payments towards your mission trip those go towards specific costs that are incurred as planning begins much before the summer.

(For a bit more clarity on where your payments go, take a look at The Trip Leader’s Guide to the Payment Plan.)

For summer 2020 trips, we made significant changes and cuts within our organization (including staff and overhead) to allow for the credits and refunds that we offered. However, at this point we are unable to commit to doing the same for future cancellations.

We’ll do everything we can to help make it happen! As long as spaces are available, we can move your group to a new site or week without any penalty. We will do everything possible to accommodate these changes. If it is not possible to fulfill your request, your trip may be canceled as a breach of the Terms and Conditions in the mission contract and all payments would be forfeited. We will do everything possible to avoid that for you. 

If you decide to cancel your trip for any reason, all payments are non-refundable and non-transferrable. We understand that things change in your ministry and we will do everything possible to support you if a change is necessary, but it’s important to know that any cancellation has a significant negative impact on our ministry beyond just the financial realities. Please review the Cancellation Policy for the details.

YouthWorks will reserve the right to cancel your registration and all payments will be forfeited if you are in violation of your Terms and Conditions. Please review the full Terms and Conditions you were provided with your Mission Contract at the point of registration (you can also view them online HERE).